Raised in the exec committee two years ago. Still open.
Executives name the revenue gap outright, put it on the agenda, and watch it stay open because the daily workload crushes every attempt at an internal overhaul. That’s exactly where an outside agent changes the equation: it gets the work done without pulling the team off their desks.
"We know quote follow-up is our weak spot. We already flagged it two years ago. It’s not really working, because we’re still more or less stuck in the same place."
- 62 to 95% of quotes with no follow-up across the distributors we analyzed
- The agent handles it without tying up the team: no internal project
- +10% quote conversion, measured

