Customer stories
How our customers turn their inside sales teams into a profitable growth lever.
Groupe HEDIS: turning the order desk into a growth lever, from data entry to selling
22% → 54% of orders handled without manual entry on the pilot. Second subsidiary rolled out in 2 days. The order desk role evolving into customer relationship management.
Proactive and responsive: how CF Group raised customer satisfaction through its order desk
100% of the simple trade flow handled automatically.
Fewer errors, faster responses.
Nat&Form, fast adoption and immediate relief: how Catalog won the order desk team over
70% of the time saved on certain orders.
Live in under 10 days.
Avril: how Catalog strengthened key account satisfaction
Fewer out-of-stocks on the shelf.
Time saved with no drop in service.
The dilemma your inside teams live with: order admin, or selling.
1 to 2 hours freed up per person per day.
Order admin to sales ratio moving from 60/40 to 30/70.
From data entry to quoting: when the order desk moves up
50% of handling time absorbed by Order Capture — 15 hours freed every month for a team of four