Inbox labelling
Your emails sort themselves, at the source.
The agent reads every incoming email, assigns one or more tags, and triggers the agents that should handle it. System tags are trained on over 100,000 emails; the tags specific to your business are built with our team.
What the agent changes, in numbers.
Correct tagging
The rate reached once the agent is up to speed. It keeps learning from your corrections as you go.
Active ramp-up
Your teams correct the tags straight in Outlook. Every correction trains the detection.
Time saved on sorting
Measured against the time your teams spent dispatching emails by hand.
Read, tag, trigger.
The agent works continuously on your sales inboxes. Every incoming email is qualified, then handed to the agent or the person who should deal with it.
Outlook rules do not survive an absence. The agent does.
Rules tied to specific people break the moment someone is away, dispatching falls back to manual work, and nobody measures what comes in. The agent qualifies at the source, regardless of who is in.
- System tags trained on over 100,000 emails: order, quote request, quote reply, urgent
- Tags specific to your business, described in plain language and tested on your real emails before going live
- A tag can stay invisible in Outlook and exist only to trigger an agent
The agent qualifies. Your teams decide.
For the first few days, your teams correct tags directly in Outlook. Those corrections feed the learning engine, which tunes detection before anything goes live.
- Corrections happen in Outlook, without leaving the tool your teams already use
- A "private" tag keeps personal emails out of any analysis
- Go-live target: over 80% correct tagging
Three things the agent does very well.
System tags, ready to use
Order, quote request, quote revision, quote reply, urgent. Trained on over 100,000 emails and available as soon as the inbox is connected.
Custom tags, tested before they go live
You describe the case in plain language, Catalog generates the detection rules, and you test them on your real emails before switching them on.
Triggering the other agents
A tag can trigger an order acknowledgment, a quote follow-up, or a handover to order capture. Labelling is the layer that sets the other agents in motion.
They switched this agent on.
Groupe HEDIS
“On every incoming order, the agent applies our opportunity rules. The opportunity is obvious, because it arrives with the order itself.”
Jean-François Le Rudulier
CIO, Hedis Group
context & challenges
At Hedis Group, the share of orders processed without any data entry went from 22% to 54% in a few months. The time freed raised a question: what to do with it? Rather than shrinking the team, HEDIS moved its sales support staff onto inside selling: restocking, complementary ranges, customer reactivation. The challenge: equip them with an agent that spots opportunities as the orders come in and hands them over ready to use.
22% to 54%
orders processed without data entry.
+3 levers
restocking, ranges, reactivation.
Frequently asked questions
Cannot find your answer here? Our team is around to help.
No. The agent connects to your Outlook inbox. No ERP access is required to get started.
