Free-Shipping Optimization
Every basket short of free shipping becomes one more sale.
The agent detects every order below the free-shipping threshold and offers the customer the top-up needed to reach it. +5% average basket size, measured across our customers.
What the agent changes, in numbers.
Average basket
Measured across our customers after activation, consistent with our product benchmark.
Emails once threshold is met
The agent goes quiet once the threshold is cleared.
Your free-shipping threshold, defended order by order.
Free-shipping thresholds vary by contract terms and by customer. The agent applies the rule to every order, so it never depends on sales admin remembering it.
The agent checks every order against your free-shipping threshold.
When an order or quote request falls below the threshold, the agent sends the customer a top-up suggestion: the products you’ve defined, ranked by priority, to reach free shipping. The calculation runs on the total after discount, based on your terms.
- Configurable free-shipping threshold, compared against the total after discount
- Product suggestions to reach the threshold, up to 3 per email
- If the threshold is already met, the agent steps aside: no pointless email
The agent suggests the top-up. Never the hard sell.
The customer gets a useful suggestion: the products that save them the shipping cost. If they don’t want it, nothing blocks the order. And if the threshold’s already met, the agent sends nothing.
- A suggestion that helps the customer, not a pushy follow-up
- Draft mode available: sales admin validates before it goes out
- Threshold, suggested products and priorities stay under your control
Three things the agent does very well.
Real threshold, discounts included
The total is checked against the threshold after discount, not against list price.
Top-ups you choose
Your recommended product list, prioritized, imported from a file.
One email per order
The agent coordinates with order confirmation, so you never get two emails for the same event.
They switched this agent on.
Groupe HEDIS
“On every incoming order, the agent applies our opportunity rules. The opportunity is obvious, because it arrives with the order itself.”
Jean-François Le Rudulier
CIO, Hedis Group
context & challenges
At Hedis Group, the share of orders processed without any data entry went from 22% to 54% in a few months. The time freed raised a question: what to do with it? Rather than shrinking the team, HEDIS moved its sales support staff onto inside selling: restocking, complementary ranges, customer reactivation. The challenge: equip them with an agent that spots opportunities as the orders come in and hands them over ready to use.
22% to 54%
orders processed without data entry.
+3 levers
restocking, ranges, reactivation.
Frequently asked questions
Cannot find your answer here? Our team is around to help.
Not necessarily to get started: the agent runs from your inbox, using your threshold and your recommended product list. Connecting your ERP sharpens the totals and the suggestions.
